How can we help?

Choose Get Started, then sign up with Google or your email address. Email sign-ups must confirm their address before continuing. After that, Amplyfy guides you through the information needed for your profile.

Passwords must contain at least eight characters, including a lowercase letter, an uppercase letter, a number and a special character. A unique password stored in a password manager is the safest choice.

Open the login page, choose “Forgot password?”, complete the security check and enter your email. Use the link in the recovery email to choose a new password. If it does not arrive, check your spam folder before requesting another link.

Open Settings from the main Amplyfy navigation. You can update your profile information, email address, password and notification preferences there. Email changes may require confirmation from the new address.

The Free plan gives artists an AmpMap profile, public discovery and access to find and message vendors. Paid plans unlock the wider creative ecosystem, with limits shown clearly on the pricing page.

Amplyfy uses Stripe for secure checkout and subscription management. The payment methods available for your location are displayed during checkout. Amplyfy does not store your full card details.

Open Settings and choose Manage Billing. Stripe’s secure customer portal lets you update your payment method or cancel your subscription. A cancellation takes effect at the end of the current paid billing period, after which your account returns to the Free plan.

Use Manage Billing in Settings to review your payment method and any action requested by your bank. Amplyfy also sends a billing email when Stripe reports a failed payment or additional authentication requirement.

Refund requests are reviewed individually. Email support@amplyfy.ai with the account email and relevant payment details, but never send a full card number.

Open AmpMap while signed in and complete your profile setup. Add the information you want people to see and enable map visibility. Location is used to place your profile in the correct area and can be adjusted from AmpMap settings.

Artist profiles are designed to be discoverable by labels, scouts and venues. Artists can browse the vendor side of AmpMap to find studios, producers, photographers and other music businesses nearby.

Use AmpMap search and category filters to narrow the map. Open a vendor card to review its profile, then use the message action when messaging is available. Your conversation will appear in Chats.

Yes. Open AmpMap settings and turn off map visibility. Your exact private account information is not displayed simply because you have an Amplyfy account.

Rick focuses on social strategy, Becky creates image concepts, Axel helps with music production and Joni works on press releases and EPK material. Choose the specialist closest to your task and continue the same conversation for refinements.

PersonaSync is the guided training that teaches your assistants about your voice, direction and preferences. Complete it from the Assistants area so future responses can be more relevant to you.

Yes. Message and image-generation allowances depend on your plan and reset on the schedule shown inside Amplyfy. The Plans and Usage areas show the current limits before you upgrade.

Yes. Open Memories from the Assistants area, review what has been saved and delete anything that is outdated or that you no longer want used for personalization.

AmpDrive is intended for music-career files such as audio, artwork, documents, contracts and release assets. Your available storage depends on your plan.

Select a file or folder in AmpDrive and choose Share. You can create a link, add a password, set an expiry time and optionally limit downloads. Use password protection for unreleased or sensitive material.

The public link stops granting access after its expiry time. The original file remains in your AmpDrive unless you delete it yourself.

Open AmpPoster, choose Connect Account and follow the provider’s authorization flow. You will return to Amplyfy after granting access. Only connect accounts you own or are authorized to manage.

Yes. Create your post, choose the connected accounts and select a future date and time. Review the content and media carefully before scheduling.

AmpLink is a music-focused link page for your songs, social profiles, merch, shows and other destinations. It gives you one URL to use in social bios and campaigns.

Open AmpLink, complete your profile, add and reorder links, choose your styling and publish. Later edits can be made from the same editor without creating a new page.

Choose Cookie preferences in the site footer. Necessary authentication storage remains enabled, while analytics and browser error monitoring can be accepted or rejected separately.

Use “Report a problem” in the signed-in footer for bugs and platform issues. Content and user profiles also provide reporting actions where relevant. Include enough context for the team to investigate, but do not include passwords or payment-card information.

First download anything you want to keep. Then open Settings, find the Danger Zone, and enter your account email to confirm permanent deletion. Amplyfy removes your profile, files, chats, AI memories, connected publishing profile, and public links. Any active Stripe subscription is canceled immediately; deletion does not automatically issue a refund, so contact support before deleting if you have a billing question.

Email support@amplyfy.ai or use the contact page. Include your account email, what you were trying to do and any error message you saw. Never send your password or full card details.